Local Offer


Public Transport

There are a range of Public Transport operators in Hartlepool providing a variety of commercial bus routes around the town, across the Tees Valley and the North East Region. Attached are links to some of the Public Transport operators and their current timetable provision. Details of all operators and timetables can be obtain through the Connect Tees Valley website http://www.connectteesvalley.com/ 

The following are links to bus timetables of operators who provide services in Hartlepool

Stagecoach Buses

Arriva Buses

Scarlet Band Buses

Go North East

A number of operators have vehicles that are suitable to carry mobility aids, these services are supported by a low floor bus infrastructure at the majority of bus stops around the town 

Passenger Transport Services Private Hire

Hartlepool Borough Councils Passenger Transport Services Team operate a range of vehicles available for private hire with a driver at very competitive rates. The vehicle fleet includes:

  • 60 – 67 seat vehicles
  • 33 seat vehicle
  • 16 seat minibuses
  • Accessible buses – suitable for mobility aid users

All drivers are suitably qualified, undergo comprehensive training and have an enhanced DBS check. For further information or a price contact Passenger Transport Services on 01429 523855 or passengertransportservices@hartlepool.gov.uk 

Bridge Card

The Bridge Card was developed in partnership with the five Tees valley Authorities and Local bus operators to provide support to any passenger whilst travelling on public transport. When you show your bridge card to the driver they will recognise that you may need extra help during your journey. This could be:

  • Extra time to get to your seat
  • Assistance with remembering which bus stop you get off the bus
  • Help with knowing which bus you need
  • Help with your fare or to count your money
  • Use the bus features i.e. ramp to access the vehicle

The card is free of charge and can be obtained from Passenger Transport Services at 1 Church Street 

English National Concessionary Fares Scheme (ENCTS)

Concessionary Fares scheme is also known as the English National Concessionary Travel Scheme (ENCTS). The scheme provides free travel entitlement on public transport between 09:30 and 23:00. There is also a Local enhancement to allow travel at a subsidised fare before 09:30, currently set at 30 pence per journey in the Tees Valley

The Scheme is open to two broad categories of people eligible for a statutory concession: men and women who have attained the state pension age and eligible disabled people (where no age limits apply). Those applying on the grounds of disability must meet one of the categories detailed below:

  1. Is blind or partially sighted
  2. Is profoundly or severely deaf
  3. Is without speech
  4. Has a disability, or has suffered an injury, which has a substantial and long term adverse effect on his or her ability to walk
  5. Does not have arms or has long-term loss of the use of both arms
  6. Has a learning disability, that is, a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
  7. Would, if he or she applied for the grant of a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, have his/her application refused pursuant to section 92 of the Act (physical fitness) otherwise than on the ground of persistent misuse of drugs or alcohol

Applications for ENCTS travel passes must be made at the Civic Centre; Opening times:

  • Monday to Thursday: 8.30 am to 5.00 pm
  • Friday: 8.30 am to 4.30 pm

Successful applicants will have a pass posted to their address within ten working days. For further information and application forms see the attached link

Concessionary Fares

Concessionary Fares: Bus Pass

Concessionary Fares: are you eligible for a bus pass

Home to school Transport

The Education Act 1944 as amended by the Education Acts 1986 and 1996 and the Education Reform Act 1988 sets out the minimum provision for home to school transport which local authorities must provide.

Transport will be provided free of charge for those pupils of primary and secondary age who are travelling over the statutory walking distance to/from the main entrance of their nearest suitable school. The statutory walking distances are:

  • 2 miles up to the age of 11years (primary pupils)
  • 3 miles from the age of 11 – 16 years (secondary pupils) 

The Education and Inspections Act 2006 also extends Local Authority duties and powers by extending entitlement to those from low income families, this is called ‘Extended rights’. These rights extend free transport to those who are entitled to free school meals and those whose parents are in receipt of the maximum level of Working Tax Credit and include transport to:

  • Three nearest schools  between 2 and 6 miles from their home
  • To the nearest suitable school preferred on the grounds of Religion or belief up to a distance of 15 miles from their home

Click this link to view the current Policy document and to access an application form

Home to School Transport - Policy Document and Application Form

Special Education Needs Transport

The majority of pupils with SEND will not require assistance because they will be attending their local mainstream school. Usually assistance will only be given to pupils with a statement of SEN or a single Education, Health and Care Plan (EHC) and will be a result of advice and information gathered during the statutory assessment process.

The Local Authority considers pupils needs on an individual basis and will consult with all relevant parties before arriving at a final decision. When deciding if a pupil will be given assistance, the following will be taken into account:

  • The age of the pupil
  • Whether a walking route is appropriate
  • The nature and severity of the pupil’s SEND
  • Whether suitable public transport is available
  • Whether the pupil would be a danger to drivers and other passengers if public transport were used
  • Whether there are any prohibitive personal/family circumstances which impact on the pupils ability to attend school
  • The most cost effective mode of transport for journeys to placements outside of Hartlepool
  • Any other individual circumstances

For further information contact the Special Education Needs Team or see the attached link

Special Education Needs Transport

Post 16 Transport

Local Authorities have a duty to prepare and publish an annual transport policy statement specifying the arrangements for the provision of transport for those accessing post 16 Education. The Policy provides details of the support options, transport providers across the Region and ticketing options

To view the current Post 16 Transport Policy click the attached link

Post 16 Transport Policy

Independent Travel Training

This is a scheme to assist people in being able to travel more independently.

Independent travel training is about supporting the individual to make a journey between two places on their own safely. This journey could be as simple as walking from around the corner or as complicated as using two buses combined with walking between the connections and walking to and from the stops.

A training programme tailored to the individual needs is provided covering road safety, personal safety and transport training as required.

The benefits of independent travel are:

  • More street-wise
  • Improved fitness/lifestyle
  • Develop social skills
  • Become a safer pedestrians
  • Improved self-esteem
  • Increase in confidence
  • Help with decision making
  • Solving Problems
  • Access to outside activities
  • Help by preparing individuals for further education and/or employment

Great care is take to communicate with all parties involved especially families and carers. This will ensure that everyone understands what is happening and is committed to the success of the travel training programme. 

For further information contact Passenger Transport Services on 523695 

Tees Wide Safe Places Scheme

Hartlepool Council and the Tees Valley Authorities are committed to encouraging access to facilities in their communities via all transport options, with particular attention being paid to vulnerable members of society.

Tees wide safe places is a scheme operating across the Tees  Valley providing a safe place to anyone feeling unsafe or who may have experienced an incident during their journey. Where the symbols      opposite are displayed, they will be able to receive support and help.

Tees Wide Safe Places provides

  • Somewhere safe and friendly
  • Staff to understand and give reassurance
  • Staff to listen and provide help and advice
  • Make a phone call
  • Provide Information (bus timetables, bus numbers, directions or any information required by the individuals)

For further information on the safe places in Hartlepool or around the Tees Valley contact Passenger Transport Services on 01429 523695 or you can access via the Police and Crime Commissioners Website


Community Travel Clubs

Hartlepool Borough Council Passenger Transport Services provide transport options that are specially designed for an individual or group of people. The journey can be for any purpose to any destination (presently within a two hour radius)

Passenger Transport Services have a range of vehicles available including:

  • 60 – 67 seat vehicles
  • 33 seat vehicle
  • 16 seat minibuses
  • Accessible buses – suitable for mobility aid users 

All drivers are suitably qualified, undergo comprehensive training and have an enhanced DBS check. For further information and to discuss your transport needs contact Passenger Transport Services on 01429 523855 or passengertransportservices@hartlepool.gov.uk 


Hackney Carriage (commonly referred to as a 'Taxi') - In Hartlepool all Hackney Carriages must be painted yellow and must have a payment meter installed that measures the distance of any journey travelled and calculates the fare. Hackney Carriages may be 'flagged down' or be found plying for hire at a designated Taxi Rank. In addition Hackney Carriages may be booked in advance but any fare agreed must be no more than the cost calculated by the meter - unless the journey ends outside the Borough of Hartlepool.

Private Hire - All private hire vehicles must be booked in advance. In Hartlepool they may be any colour other than yellow and must display round stickers on each front door stating 'This vehicle must be pre-booked'. Private hire vehicles do not use meters to calculate the cost of the journey but instead the cost should be agreed between the company/driver and the passenger - ideally at the time of booking.

There are a number of operators in Hartlepool who operate vehicles suitable to carry those with mobility problems. To access the current contact details please click the link below

Taxis - Hackney Carriage/Private Hire Licensing


Hartlepool train station underwent a significant refurbishment in 2009 which included a new interchange for buses and taxis. Buses from Hartlepool Interchange go to Durham and Peterlee with National Express coach services running to Leeds, London and York.

Northern Rail

From Monday to Saturday Hartlepool is served by hourly trains in each direction. Southbound services run to Middlesbrough via Seaton Carew, Billingham, Stockton and Thornaby, with some journeys extending to Nunthorpe. Northbound services run to Newcastle, calling at Seaham, Sunderland and Heworth, with some continuing to MetroCentre, Hexham and Carlisle.

The frequency of services is reduced on Sundays to two-hourly between Middlesbrough and Metro Centre only. Three additional southbound services run to Darlington, diverting at Stockton onto Eaglescliffe, Allens West and Dinsdale. Two of these journeys call additionally at Teesside Airport.[6]

Grand Central

There are five open access Grand Central services per day in each direction, except on Sundays when there are four. Northbound trains provide a second connection to Sunderland, running directly without calling at Seaham. Southbound services continue from Hartlepool to call at Eaglescliffe, Northallerton, Thirsk, and York, before terminating at London King's Cross. For up to date timetable and ticket prices access  http://www.nationalrail.co.uk/


Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide, 1200mm long). There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 670mm. The maximum combined weight of a person and their wheelchair that can be conveyed is limited by: the capabilities of the individual member of staff assisting the passenger and the stated maximum safe working load of the ramp (between 230kg and 300kg).

There are a limited number of spaces available to wheelchair users on each train, it is important therefore that customers book their space in advance.

Powered scooters

Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage. These problems mean that some companies have trains that cannot carry scooters so if you are a scooter-user who wants to travel by rail, you should contact the train company to check they can safely accommodate your scooter. Please remember to contact the train company to confirm that all the stations and trains you want to use are accessible. If you require assistance please let them know at least 24 hours in advance

Other Useful Services/Information

Connect Tees Valley – Your one stop shop for travel information in the Tees Valley
by bus, train, foot, cycle, road and air

Us e the ‘Connect’ journey planner to help you to find the best options for your journey or to find live departure information, timetables and more http://www.connectteesvalley.com/ 


Traveline Information Ltd is a partnership of transport operators and local authorities formed to provide impartial and comprehensive information about public transport. It operates in Scotland, England and Wales. http://traveline.info/


Nextbuses is a mobile internet services which makes it possible to find bus times on your mobile internet enabled phone. iPhone, Android and Windows phone apps are also available. With NextBuses service you can select a bus stop close to where you are in Scotland, England or Wales and for that bus stop find the next bus times 


If you can't get the NextBuses service on your phone you can check the next buses from a particular bus stop by sending the bus stop code in a text. The bus stop code may be displayed on the bus stop flag or in the timetable case.

To use the service, simply type the stop code as a text message - and send it to 84268 (except in Yorkshire where it is 64422). The message you send will cost your normal text message charge. In some areas the reply will be free of charge. In most areas the reply will cost up to 25p.

For further details on both these services visit the Traveline website at

Traveline North East

Mobility Aids and Scooters

Mobility aids give a sense of freedom. They offer an excellent way of staying independent and give the user the ability to visit shops, friends and family. They are simple to use, easy to maintain and economical to run. 

Classification of Mobility Aids

Three types of invalid carriage are defined in the Use of Invalid Carriages on Highways Regulations 1988:

Class 1 – Manual Wheelchairs

These wheelchairs are not electrically powered. You use your arms to move the wheelchair forward, or another person pushes you.

Class 2 – Powered Wheelchairs and Scooters

These are only suitable for riding on pavements or footpaths, and have a top speed of 4 miles an hour (6 kilometres an hour)

Class 3 – Powered Wheelchairs and other Outdoor Powered Vehicles (including Scooters)

These are suitable for riding on roads, have a top speed of 8 miles an hour (12 kilometres an hour) and must not weigh more than 150 kilograms without the driver and any load. These also have a switch to limit the top speed to 4 miles an hour (6 kilometres an hour) on pavements or footpaths.

A Class 3 vehicle is not legally defined as a motor vehicle and the user does not need a driving licence or to take a test.

However, a Class 3 vehicle can only be used by a disabled person aged 14 or over, or by a person who is demonstrating a vehicle before selling it, training a disabled user, or taking a vehicle to or from a place for maintenance or repair.

For further information on the legal issues and safe use of mobility aids you can obtain the Integrated Transport Units ‘Mobility Aid’ leaflet or access the Dept for Transports guidance document below

Mobility Scooters and Powered Wheelchairs on the road: guidance for users

Provision Types

U - Universal services are available to all children & young people and can be accessed without an assessment.

T - Targeted services are for children & young people who may need additional support to access services, or may need groups or services that are specifically designed to meet their needs. Some targeted provision can be accessed directly with or without an assessment.

S - Specialist services are for children & young people with severe and/or complex needs who are likely to require even more support than is available either through universal or targeted services. This service will require an assessment of need.