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Benefits Section - Hartlepool Borough Council

Benefits Section - Hartlepool Borough Council

Help, Information and Advice About Rent and Council Tax Benefit

You can call into the Civic Centre and speak to an officer about a claim for Housing and Council Tax Benefit or you can speak to an Adviser from the Benefits Section by calling 01429 284188. If you would prefer an officer from the Benefits Section to visit you at home please telephone 01429 284188 for an appointment (Home visits available Tuesdays or Thursdays).

Housing and Council Tax Benefit is financial assistance to help pay for your rent and Council Tax. It is administered by Hartlepool Borough Council and is based on regulations set by the government.

You can claim Housing Benefit if you are:

  • Paying rent to a private landlord
  • Housing Association tenant
  • Living in a hostel
  • Paying for board and lodgings

You can claim Council Tax Benefit if you are:

  •  A home-owner liable to pay Council Tax
  • You do not have to be unemployed or unable to work to claim these benefits. You can apply if you are working and earning a low wage.
  • If you own your home, we are unable to assist with your mortgage payments. You will have to contact the Department for Work and Pensions if you require this help.
  • A tenant liable to pay Council Tax

You will not qualify if:

  • You have savings over £16,000 (except those in receipt of the Guaranteed Credit part of the Pension Credit).
  • You are living with / paying board to a close relative (although Second Adult Rebate may be claimed).
  • You are from outside the UK and do not have recourse to public funds.

This information has been provided directly by the organisation/ service provider. However, it is still always a good idea to contact them to check that nothing has changed.

Who to contact

01429 284188

Where to go

Venue address
Level 2, Civic Centre Victoria Road
TS24 8AY

Journey Planner

Address: Level 2, Civic Centre  Victoria Road  HARTLEPOOL  CLEVELAND 

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