Parent Support

1 Hart
1 Mind
1 Future

Hartlepool’s Parent Led Forum for families of children with disabilities additional needs

1 Hart 1 Mind 1 Future is the recognised Parent Carer Forum (PCF) for Hartlepool and was established in 2008.

This is a group of parents and carers of children with Special Educational Needs (SEN) and disabled children aged 0 – 25 who work alongside the local authority, education, health service and other service providers to make sure they plan, commission, deliver and monitor the needs of children and families.

The group does this through active parent participation and ensuring parents have a voice.

As a Forum it works closely with Hartlepool Borough Council’s Short Break Lead to identify areas in which families feel short breaks could benefit them.

1 Hart 1 Mind 1 Future believes it is important to enable families of children with SEN and Disabilities to live a fulfilling active life.

The forum has a number social and recreational opportunity where the whole family can go along to meet other families in similar situations.

The group holds:

  • Monthly Cake & Cuppa Mornings with Guest Speakers
  • Monthly Parent/ Carer activities and social events
  • Annual Conference and Celebrations

The group works closely with many other services to enable the reduction in isolation to families in Hartlepool and help increase resilient parents.

You can contact the group by:

Tel: 07896 054361



Or find them on Face Book - 1 Hart, 1 Mind, 1 Future Group Forum


Provides support, advice and information for families with disabled children, no matter what their condition or disability.

Free helpline: 0808 808 3555

or visit their website:

HARTLEPOOL Information, Advice and Support Service

Telephone: 01429 284876 / 07776 491662 (Leave a answer phone message or a text message)

Contact Person: Tracy Liveras



Opening Times:  Monday to Thursday 8:30am to 5:00pm. Friday 8:30am to 4:30pm (All year round)

Hartlepool Information, Advice and Support Service plays a key role in promoting positive relationships between parents, children, young people, schools, local authorities (LAs) and others. This is important in enabling children and young people with SEND to achieve their potential. Hartlepool Information, Advice and Support Service will provide support in order to ensure that parents of children and young people with SEND are fully informed and involved in their child's education. Although the Information, Advice and Support Service are part of the LA, it operates independently from The SEND Education Services offering impartial advice, support and information.

Independent Parental Special Educational Needs Advice (IPSEA)

For parents who wish to appeal against the decision about their child in relation to a statement of education need, this is supported via an independent body IPSEA  You can find them on the website:  or ring the general advice line on: 0800 018 4016. More information can be found within Coordinated Assessment - Parent Support

Contact us for advice and support

Are you a parent of a child with special needs? Do you have problems with their education? IPSEA's trained volunteers give free, legally based independent advice and support in England and Wales. Our help lines can be busy as we generally have just one or two volunteers covering them.

General Advice Line: 0800 018 4016  

IPSEA has a dedicated tribunal help line that you should call if you are appealing. Our Advice Line cannot support Tribunal appeals. The current top 5 issues being raised on the Advice Line are: Home/School transport, proposed Statements, failure to provide support at school, exclusion (especially informal exclusion) and lack of Local Authority funding for SEN. You can find advice on all of these issues in "What you need to know" and "How to Take Action": 

Tribunal Help Line:  0845 602 9579 

Important information for parents and carers about how the Council buys placements in special schools not managed by the Council (non-maintained and independent special schools) referred to as ‘settings’ throughout this letter, for children and young people 0 – 25 years

From February 2016 the Council will be changing the way in which we arrange placements for children and young people in these settings.  This includes day placements, weekly and termly boarder placements and full residential placements.

The Council has been working with the other eleven Councils across the North East, our health colleagues, legal colleagues, SEN Managers and settings to ensure we can continue to do this in a way that ensures high quality services while spending less; this group is called the NE12+ Collaborative. 

In the attached letter, we are providing you with further information about this process, the changes we are making and what arrangements will be in place going forward for this type of placement, which we use for a small number of young people across Hartlepool, when we cannot meet needs in area and as a result need to commission a place from a non maintained or independent special school.

This is a new service that is of great benefit to deaf people who need to call 111 for health advice.  There is a link on the bottom which allows them to use a BSL signer/ Interpreter.