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The Children's Hub - Hartlepool Borough Council

Monday to Thursday 8.30am to 5.00 pm and Friday 8.00am to 4.30 pm.

The Children's Hub - Hartlepool Borough Council

If you would like help or advice from Children's Social Care you should contact our Children's Hub first of all.  One of our duty social workers or Children's Hub officers will take some basic information from you and talk to you about your needs.  They can give information and advice, or suggest things we can do to help.

You can contact the Team by letter, telephone, textphone, or e-mail.  If you want to speak to someone in person, come in to reception at the Civic Centre and ask to see a duty social worker.  If English is not your first language, we will find an interpreter.  An interpreter is someone who can speak in your chosen language and find out what you need to know.


Emergency Duty Team (EDT)

The Emergency Duty Team provides an out-of-hours response to emergency situations involving child protection, child care, mental health and other adult care service matters.  They provide a point of advice and, where necessary, immediate service to individuals and families who are experiencing problems.  They work closely with other emergency services including Health, Warden Call, Police, Women's Refuges and the Benefits Agency. 

They are only available outside of normal office hours.  They can only be contacted by telephone on (01642) 524552. 

More information can be found in the leaflet 'Help Outside Office Hours, the Emergency Duty Service'.


This information has been provided directly by the organisation/ service provider. However, it is still always a good idea to contact them to check nothing has been changed.

Who to contact

01429 284284

Where to go

Name of venue
The Children's Hub
Venue address
Child and Adult Services Civic Centre Victoria Road
TS24 8AY

When is it on?

Date & Time Information
Monday to Thursday 8.30am to 5.00 pm and Friday 8.00am to 4.30 pm.

Journey Planner

Address: Child and Adult Services  Civic Centre Victoria Road  HARTLEPOOL 

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